Check if you're using the correct email and password
Ensure your 2FA code is correct and your device time is accurate
Try resetting your password
2. Deposit not showing up:
Check if you've met the minimum deposit requirement
Verify that you've sent the funds to the correct address
Wait for the required number of confirmations for crypto deposits
Contact support if the issue persists after 24 hours
3. Order not executing:
Ensure you have sufficient funds
Check if the order price is within the current market range
Verify that trading for the pair is currently active
4. Withdrawal stuck in processing:
Check your email for any verification requests
Ensure you've met the minimum withdrawal limit
Wait for the processing time (usually up to 24 hours for security checks)
Contact support if it's been more than 24 hours
5. Chart or market data not loading:
Refresh the page
Clear your browser cache
Try a different browser or device
Check your internet connection
6. Two-factor authentication (2FA) issues:
Ensure your device's time is synced correctly
Try using backup codes if you've lost access to your 2FA device
Contact support for 2FA reset if you've lost access to both your device and backup codes
Remember, if you're experiencing any issues not covered here or if suggested solutions don't work,
don't hesitate to contact our support team support@krometa.com. We're here to help ensure your trading experience on KroMeta is smooth and successful.
